Shipping policy

  • Processing Time: Orders are processed within 2–3 business days after purchase. You’ll receive a confirmation email with tracking once your order ships.

  • Shipping Rates: Shipping costs are calculated automatically at checkout based on your location and selected shipping method.

  • Estimated Delivery Times:

    • Domestic (U.S.): 3–7 business days after processing

    • International: 7–21 business days, depending on location and customs clearance

  • Order Tracking: All orders include tracking. You’ll get an email with your tracking number as soon as your order is on the way.

  • Delays: We are not responsible for shipping delays caused by carriers, weather, or customs. Please allow extra time during holidays or peak seasons.

  • Wrong Address Policy: Please double-check your shipping info at checkout. We can’t guarantee address changes after an order is placed.

  • Lost or Damaged Packages: If your package is lost or arrives damaged, contact us at osshadowllc@gmail.com and we’ll work with you to resolve it.